Return & Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging.
To start a return you can contact us at hello@supachi.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All return enquiries are to be made within 30 days of receiving your items and are only valid on full priced items. Any enquiries made after this date will not be accepted.
- items may be returned within 30 days of your parcel being delivered and may only be returned if its in 100% original condition with tags.
- All returns must be in full original packaging. Any missing protective packaging upon return may be subject to your return being denied or additional handling fee (deducted from your refund).
- Any returns are at your cost and the original shipping cost will not be refunded.
- We are not responsible for undelivered or lost packages during returns.
- Please do not use the actual packaging as a postage box - this will void your exchange as non-refundable. We recommend you use the original shipping box we used to post your items.
- Please do not send a return without contacting us as this may displace your return and a refund will not be provided.
To start a return, you can contact us at hello@supachi.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refunds too.
Damages
If in the unfortunate event, your parcel arrives damaged, please contact us immediately at hello@supachi.com within 48 hours, so we can find a solution for you. Any enquiries after this timeframe can no longer be claimed under damages.
Information required: